Refund Policy
The current PrimeBiome promotion advertises a 60-day money-back guarantee across every package size. This page explains, in general terms, how that kind of guarantee typically works and what to confirm before you order — always check the seller's current written terms at checkout, since conditions can change.
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General Guarantee Terms
- The 60-day window generally begins from the date of your original purchase.
- Refund requests are typically submitted to the seller's customer support team, using the contact details in your order confirmation email.
- Some sellers accept opened or used bottles within the window; others have different conditions — confirm this before ordering if it matters to you.
- Processing times for approved refunds vary by payment method and processor.
What to Confirm Before Ordering
- When the 60-day period officially begins (order date vs. delivery date)
- Whether shipping charges are included in the refund
- Whether a return authorization number is required
- Who is responsible for return shipping costs
How to Request a Refund
Keep your order confirmation email and any related correspondence. Contact the seller's support team directly using the details in that email, and follow their stated return process within the 60-day window. If you have trouble locating the right contact, reach out via our Contact page and we'll point you in the right direction.
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